Return Policy

We will gladly accept returns under terms and conditions (see below). If you change your mind within 7 days of receiving your orders, please do the following to return your item to us:  – (please provide your invoice number and name of good(s) to be returned.  – Mail it back using the postal service or courier of your choice.  – Once we receive the product we will immediately inspect the good to make sure it meets our terms and conditions (see below).  – If the returned product meets our requirements you will receive the refund in the form of the original payment.

How Refund Are Issued?

Refund will be issued back to its original method of payment. It may take up to 7 business days for it to process.  Unless such information is required We will contact you to do a manual refund.

Terms and conditions for returns:

  – Items must be unused and in their original condition.  – All original tags and packaging must be attached to the item.  – Sale, Free, Limited Edition items cannot be returned.    * We reserves the right to reject any return claim.

Item I purchased is DOA (dead on arrival).

If you have an item that has arrived faulty and is within 7 days DOA (Dead on Arrival) period*, you must submit a Return Request (RMA), available from your online account here, prior to any item being returned. Please make sure to give us full details of the fault with serial numbers so we can process the RMA quickly. Our representative will contact you and provide you with return instructions via E-mail In order to assist you with your DOA faulty product, it will need to be returned to us so we can test and confirm that it is faulty first.   *All item in the Package must be Complete for Exchange or Return. If customer request claim as DOA (Dead on Arrival).

The item I purchased has become faulty within the supplier/manufacturer’s warranty period.

If you have an item that has become faulty and is still within the supplier/manufacturer’s warranty period, you must send back to appointed Service Center or Collection Point for Warranty Claim (RMA).Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.Most devices are returned overseas and replaced locally.

The item can’t get warranty Claim

Any Accidental Damage is not covered by Manufacturer Warranty/ Supplier Warranty. 

We reserve the right to:

  – Not to offer a refund or exchange for items returned without any legitimate proof of purchase, were sign of use, missing original packing and all original accessories .